The private life office, under your name.
Black Keys is software for private banks, card and loyalty programmes and concierge firms that run a concierge service for their own clients. Your team serves your clients under your brand, with AI handling the routine.
Who it is for
Private banks and wealth managers
Look after the life around the capital, for the clients you most want to keep.
Card and loyalty programmes
A service tier for your top cardholders, run by your own team on software made for the job.
Concierge firms
Your lifestyle managers work from one back office, organised around each household and everything it asks for.
Your team
Built for the team you already have.
If you already have a service or concierge team, the platform gives it one place to work, and AI that drafts replies and suggests next steps. It replaces no one. A person on your team approves every AI suggestion before a client sees it.
An example: a family office programme
What your clients can ask for.
A private bank or family office can offer its clients a private life office under its own name. Its team takes each request on the platform and arranges it. This is what such a programme can cover.
Travel
Itineraries, transfers and arrivals, arranged end to end and adjusted as plans change.
Hospitality and dining
Tables, villas and hotels chosen for the family’s taste, with preferences remembered from one stay to the next.
Events and reservations
Openings, performances and private evenings, booked and confirmed ahead of the date.
Culture and art
Exhibitions, collections and private viewings, arranged around the family’s diary.
Fashion
Appointments and fittings with houses and ateliers, arranged around the calendar.
Gifts and occasions
Birthdays, anniversaries and thank-yous, noted in the family’s calendar and prepared ahead of the date.
What the platform holds
The member app
Members send requests, chat with their lifestyle manager, plan travel, see their entitlements and keep documents in a private vault.
The back office
Your team handles intake, routing with service levels, escalations and playbooks, suppliers and requests for quotation, quotes and finance, with WhatsApp and email in the same place.
AI assistance for your team
The platform reads messages and quotes to pick out preferences, classifies incoming requests, and suggests replies and recommendations to your team.
Under your brand
Your own platform, under your brand
Each institution receives its own deployment, with a separate database, web app and member app, all carrying the institution's name and design. Your members see your brand, and their data stays in a database that serves your programme alone.
Would you rather build it into your own app? The partner API is in early access.
Your institution's view
Your managers get a portal in your brand, with households, KPIs, billing, compliance, reports and the audit log.
Security
What the platform does today, stated plainly. The trust page has the detail.
SOC 2 Type II is on our roadmap. Our security documentation is available on request. Read the trust page
Institution data isolation
Row-level security in the database keeps each institution's data apart from every other institution's.
Multi-factor authentication for staff
Staff access to member data requires a second authentication factor.
An append-only audit log
Access and changes are written to an audit log that no operator or administrator account can rewrite.
Member data exports
A member's personal data can be exported in answer to an access request.
How a programme starts
A conversation about your clients and what they ask for.
Your brand and configuration, from the name and design to service tiers and routing.
A pilot with a defined group of clients.
Launch, followed by regular reviews together.
Partner API, in early access
The partner API will let your own app work with the platform directly. It is not open yet, so join the list and we will write to you when early access begins.
Join the API early-access listYour clients, under your name.
Tell us about your institution and the clients you have in mind, and we will set a time to talk.
Or write to
hello@blackkeys.ai